Please allow for up to 2 business days for processing at our facility. You will receive an email once the shipping label has been printed. We generally ship the same or next day.

Once shipped, our US customers will receive their packages generally within 3-5 business days for Ground shipping. If expedited, 2 business days can be expected.

If in remote areas, (like Alaska or Hawai'i), please expect 5-8 business days for Ground shipping and 3-5 for expedited.

Our Canadian customers will generally receive their packages within 7-10 business days.

We accept returns/exchanges in the event of a technical defect if you contact us within 7 days of the product being delivered. Please be sure to send us a photo/video of the defect. As we quality check each product before shipping, we do not accept returns for cosmetic defects.

We do not accept exchanges or returns for mistakes made by the customer. Please be sure the items in your cart are exactly what you need before checking out. Please also be sure to double-check your order immediately after ordering. Once the order has been packaged and shipped, we cannot make any further modifications.

The price of the item at the time of purchase is the price we honor. If an item goes on sale after your purchase, we will not refund the difference.

If you have a discount code and forgot to use it at checkout, please contact us via the contact form for assistance.

To cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not already been shipped. If the order has already been shipped, it cannot be cancelled or modified. See our return policy for further information.

We offer shipping to US and Canada. We are seeking to expand to Mexico in the near future.

For Canadian customers:

Due to a lack of trade agreements between the US and Canada, there may be duties and taxes due at the time you receive your package. We do not charge you sales tax upfront because these fees are due at the time of delivery for your package because of Canadian government regulations.

Please note that we do not offer UPS shipping to Canada, as they charge extremely heavy brokerage fees to the customer once the package arrives in Canada. Shipping via DHL will still incur some duties and tax fees, but not nearly as much as UPS. Shipping via USPS has the lowest chance of being charged brokerage fees and tariffs to receive your package, but will take longer than DHL. These two options are the most reliable and cost-effective options for our Canadian customers.

If you have any questions about this, please reach out to us via the contact form.

We will announce restocks on our Twitter account: @punkworkshop_us.

If you'd like to get ahead of our restocking schedule, we accept pre-orders via the contact form. All pre-orders are added to our next shipment from the manufacturer, guaranteeing stock and immediate shipment of your item upon arrival to our facility.

We may be able to accommodate custom orders upon request. Please fill out the contact form with your request details and we will be in contact on whether or not it will be possible, along with any fees that will be due.

Please note any custom orders will take around 3-5 weeks to process.

You can contact customer support by filling out our online contact form. We will respond to your inquiry within 24-48 hours.

No. Punk Workshop US does not provide customer service for controllers purchased through AliExpress or Sinoarcade, as they are not affiliated with the Punk Workshop brand in general. As they're not partners of the brand, we can't be sure what materials, modifications, hardware, etc. they have used to replicate the controller.

For any orders you may have placed through the Global or Japan store, please contact them for assistance. As we are separate locations, we do not have access to their orders and cannot alter your order in their system. If you need technical assistance, we will answer questions to the best of our ability. But any requests for refund, cancellations, or changes to your order made through the Global or Japan shop we will be unable to assist with.